Lagging indicators
- Voluntary turnover rate
- Vacancy rate and time to fill
- Exit interview themes
- Grievances and disciplinary trends
Leading indicators
- Morale, trust and engagement trends from regular check-ins
- Overtime concentration on specific teams or individuals
- Sick leave patterns and unplanned absences
- Transfer requests and promotional exam participation
- Use of support and benefits resources
Putting metrics to work
Review measures on a regular rhythm, compare across departments and look for changes rather than single data points. When a signal moves, talk with supervisors and employees to understand why before deciding what to do.
Where Frontline fits
Frontline Pulse turns short, anonymous check-ins into a leadership view of morale, trust and engagement, giving city and public safety leaders a leading indicator they can act on.
Sources and further reading
Hear from your people before they decide to leave.
Frontline Pulse gives leadership short, regular check-ins, clear patterns, and documented follow-through.